Introduction

These Terms & Conditions govern the use of the Wander Within Counselling Hub website and the booking and use of counselling services provided by Wander Within Counselling Hub.

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By using this website or booking a counselling session, you agree to these Terms & Conditions.

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1. Services

Wander Within Counselling Hub provides individual counselling services online and in person.

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Services are provided within the counsellor's professional scope of practice. Where a client's needs fall outside this scope, an appropriate referral to another mental health or healthcare professional may be recommended.

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Wander Within Counselling Hub does not provide emergency or crisis services.​

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2. Booking & Payment

Counselling sessions are subject to availability and are only confirmed upon completion of the required booking process.

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Full payment must be made within 24 hours of booking. If payment is not received within this period, the appointment slot may be released and made available to other clients.

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Current session fees and available services are displayed on the Book a Session page.

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3. Free Consultation

A complimentary 15-minute consultation is available for prospective clients who would like to briefly discuss what they are looking for and determine whether working together may be a suitable fit.

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The consultation is not a counselling session and should not be used as a substitute for counselling, assessment, crisis support or emergency care.

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Availability of a free consultation does not guarantee that counselling services will subsequently be offered.

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4. Session Availability

Appointments are offered based on the counsellor's current availability.

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Online sessions are conducted through the designated online counselling platform, while in-person sessions are held at the location specified during booking.

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Clients are responsible for ensuring they have a suitable private environment and reliable internet connection when attending online sessions.

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5. Cancellations Rescheduling & No-Shows

Appointments may be cancelled or rescheduled without charge when at least 48 hours' notice is provided.

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Cancellations or rescheduling requests made within 48 hours of the scheduled appointment may result in the session fee being forfeited.

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Missed appointments are considered no-shows and the session fee will be forfeited.

Clients who are more than 20 minutes late without prior notice may have their appointment treated as a no-show.

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Where scheduling permits, a 60-minute session may be extended at a prorated half-hourly rate. Extensions are not guaranteed and are subject to availability.

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6. 4-Session Growth Packages

The 4-Session Growth Package provides four individual counselling sessions at a reduced per-session rate.

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All four sessions must be used within 60 days of the first scheduled session.

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Packages are non-transferable and non-refundable. The standard cancellation, rescheduling and no-show terms apply to appointments booked as part of a package.

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7. Counselling Relationship & Confidentiality

Counselling is a professional and confidential relationship. Information shared during counselling will be treated confidentially in accordance with applicable professional, ethical and legal requirements.

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There are circumstances in which confidentiality may need to be limited, including where there are serious concerns regarding safety or where disclosure is required by law.

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The nature and limits of confidentiality will be explained as part of the informed consent process before counselling begins.

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8. Emergencies & Crisis Support

Wander Within Counselling Hub is not an emergency or crisis service.​

Counselling appointments, messages and free consultations should not be relied upon for immediate or emergency assistance.

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If you or another person is in immediate danger or requires urgent medical assistance, please contact 999 or go to the nearest hospital emergency department.

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Additional crisis and emotional support resources are available on the FAQ page.

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9. No Guarantee of Outcomes

Counselling is a collaborative process and individual experiences and outcomes vary.

While counselling is intended to support reflection, understanding, coping and change, Wander Within Counselling Hub cannot guarantee any particular outcome or result from counselling.

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10. Website Information

Information provided on this website is for general informational purposes and should not be considered a substitute for personalised counselling, psychological assessment, medical advice, diagnosis or treatment.

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Information on this website should not be relied upon when urgent professional or emergency assistance is required.

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11. Use of the Website

You agree to use this website only for lawful purposes.

You must not intentionally interfere with the operation or security of the website, attempt to gain unauthorised access to its systems, or use the website in a manner that may cause harm to Wander Within Counselling Hub or other users.

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12. Intellectual Property

The Website may contain links to websites and services operated by third parties.

Wander Within Counselling Hub is not responsible for the independent privacy practices or content of those third-party services. You are encouraged to review their applicable privacy notices before providing personal data.

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13. Third-Party Platforms & Links

The website may link to or use third-party services for functions such as booking, online counselling, forms and other website functionality.

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These third-party services operate under their own terms and privacy practices. Wander Within Counselling Hub is not responsible for the availability, security, content or practices of third-party websites or platforms outside its reasonable control.

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14. Limitation of Liability

If you have questions about this Privacy Notice, wish to request access to or correction of personal data, or have a concern about how your personal data has been handled, please contact:

Wander Within Counselling Hub
Email: wanderwithincounselling@gmail.com

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15. Privacy

Personal information collected through the website and in connection with counselling services is handled in accordance with the Privacy Policy of Wander Within Counselling Hub and applicable Malaysian data protection requirements.

Please refer to the Privacy Policy for further information about how personal data is collected, used, stored and protected.

 

16. Changes to These Terms

Wander Within Counselling Hub may update these Terms & Conditions from time to time to reflect changes to its services, practices or applicable requirements.

The latest version will be published on this website together with its effective or updated date.

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17. Governing Law

These Terms & Conditions are governed by the laws of Malaysia.

Any dispute relating to these Terms & Conditions or use of the website will be subject to the applicable laws and jurisdiction of Malaysia.

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